IGP Islamabad Muhammad Aamir Zulfiqar Khan has worked out a mechanism to deal with complaints related to non registration of FIRs and matters related to non performance of functions and duties of police.
In compliance with the order passed by the National Judicial Committee, the Addl. SP, Islamabad has been designated as SP/Complaints to deal with applications for non-registration of FIRs under Section 22-A CRPC till the time the post is sanctioned by the competent authority.
A case for sanctioning the post of SP Complaints along with staff has already been initiated. However, the application for registration of First Information Reports shall be processed through various steps.
In case of complaints of non-registration of FIR and matters related to non-performance of functions and duties of police from the offices of SHO, SDPO, Zonal SP, the aggrieved person who approaches the office of SP/Complaints shall do so by submitting a written application duly supported by an affidavit and other material/evidence.
The SP/Complaints shall act on such applications and record the application in the Police Complaints Redressal System and generate e-record of the complaint. He shall call the applicant and the accused and, if needed, personally hear both parties. He shall decide the application within seven days positively through a speaking order spelling out the reasons as per Section 24-A of the General Clauses Act.
He shall supply a copy of the order to both parties, if the complaint is fund to be cognizable, the SP/Complaints shall ensure registration of FIR forthwith, It the complaint is found to be non-cognizable, the same shall be mentioned in the speaking order.
If the complaint is found to be false, directions will be issued to initiate necessary legal action under the relevant law (i.e. Section / PPC). The DIG/Operations, Islamabad shall supervise the working of SP/Complaints and shall ensure compliance of this order in letter and spirit. Monthly report of complaints shall be submitted to the AIG/Establishment during 1st week of every month.