The global fast food chain, McDonald’s, has apologised after a woman complained that she was told to remove her headscarf at the eatery or leave the premises.
According to international media, the 19-year-old said a security guard at a McDonald’s restaurant in north London stopped her and told her to remove the headscarf she was wearing.
The young woman said her refusal shocked the guard, but he continued to ask regardless, which is why she started to film the incident on her phone.
A friend of hers later uploaded the video of the incident to Twitter.
The video shows the woman, a British Muslim of Middle Eastern descent, asking the guard why she cannot enter McDonald’s. The guard points towards her head, saying it was just a matter of taking “it” off.
She is shown telling the guard that she wear the hijab for religious reasons and goes to all the shops. She also tells him it is a hate crime for him to stop her for her attire.
Another individual intervened to tell the security guard he cannot ask the woman to take her headscarf off, to which the guard responded saying it was none of their business.
Eventually, the woman told the media outlet that she decided to never walk into McDonald’s again. However, a spokesperson for the fast-food chain said they do not have a policy in place which restricts or prevents anyone wearing a hijab, or any other religious dress, from entering one of its restaurants.
“We welcome customers of all faiths and would like to apologise to the customer as this situation should not have taken place,” she said. “We are taking this matter extremely seriously and are addressing this with the individuals involved.”