CM directs expedite process for the establishment of CFCs


Chief Minister Mahmood Khan has directed the concerned authorities to expedite the process for the establishment of Citizen Facilitation Centers (CFCs).
In a bid to ensure the provision of improved service delivery of various natures to the citizens under one roof, he further directed to ensure the establishment of a model CFC in the provincial capital in next three months period and in the rest of the divisional headquarters in six months time.
He has given a deadline of month time to the concerned quarters for the launching of E-Summary System with the aim to improve the efficiency of government departments and cut short the lengthy and time consuming process involved in the existing manual system of summary approval.
He was chairing a meeting held here on Monday to review progress on various initiatives to be launched under the E-Governance Strategy of the provincial government. The meeting reviewed in detail progress so far made on the establishment of CFCs and launching of Paperless Governance Initiative with special focus on E-Summary System.
Provincial Cabinet Members Atif Khan, Arif Ahmadzai and Kamran Bangash, Additional Chief Secretary Shahab Ali Shah, Principal Secretary to CM Amjad Ali Khan, Senior Member Board of Revenue Syed Zafar Ali Shah, concerned administrative secretaries and other relevant authorities attended the meeting.
Briefing the meeting about the establishment of CFCs it was informed that 38 to 40 various kind of services of nine different service delivery departments would be provided to the citizens in the CFCs under one roof which include issuance of Domicile Certificate, National Identity Card, Birth Certificate, Form-B, Arm License, Driving License, Registration/mutation of land etc., adding that all these services would be provided in the CFCs in phased manner, however, the priority service would be provided in the very first phase.
The chair directed the concerned quarters to identify such priority service as soon as possible and submit for approval. Regarding the Paperless Governance Initiatives, it was apprised that the initiative would be launched in June next year and would be implemented in three phases to be completed by June 2023. It was further informed that 5000 government officials would be trained for the implementation of Paperless Governance Initiative.
The Chief Minister directed the concerned high ups for necessary steps to ensure the launching of Paperless Initiative well before June 2022, and decided to constitute a committee headed by Additional Chief Secretary for effective coordination amongst the provincial government department for the purpose.
The meeting was further informed that under the E-Governance Strategy, work is in advanced stages on the digital mapping of state lands and forest lands in the province to effectively curb encroachment on state land and forest acres.
Talking on this occasion, the chair termed the establishment of CFCs and launching of Paperless Governance System as very imported components of his government’s E-Governance Strategy and directed all the concerned quarters to ensure implementation of these initiatives within the stipulated time frame adding that all the departments would require to work beyond their routine way of working to implement these initiatives within the stipulated time period.
Mahmood Khan remarked that his government was committed to improve the working capacity of government departments and ensure utmost transparency in official business through the effective and efficient use of Information and Communication Technology “Provision of maximum possible facilities to the citizens is the mission of the incumbent government and the establishment of CFCs would prove to be a milestone achievement in this regard,” the Chief Minister concluded.