Dubai: Customers with queries about their electricity bill can now contact the Dubai Electricity and Water Authority (Dewa) through the messaging service WhatsApp, it was announced on Sunday. The new channel of communication emphasises Dewa’s commitment to promoting communications for its customers’ happiness. The new feature relies on Artificial Intelligence (AI) through Rammas, Dewa’s virtual employee. Customers can communicate with Dewa in both Arabic and English round the clock through WhatsApp on 04-6019999. Saeed Mohammad Al Tayer, managing director and chief executive officer of Dewa, said: “We always seek to enrich our customers’ experience with smart services that are based on advanced systems to provide a unique government experience that contributes to their happiness.”
