President Dr Arif Alvi has called for revisiting the laws governing the institution of Wafaqi Mohtasib to provide speedy and free-of-cost justice to the people against the maladministration of the government organizations.
\nIn order to help and facilitate the Overseas Pakistanis, he asked the Federal Ombudsman to create a special cell to redress the grievances and rectify injustices done to expatriates through the maladministration of Government agencies.
\nThe President gave these remarks at a briefing on the role of Wafaqi Mohtasib, given by Federal Ombudsman, Syed Tahir Shahbaz, at the Federal Ombudsman Secretariat, today. The meeting was attended by Acting Secretary Wafaqi Mohtasib, Aftab Akbar Durrani, Consultant (Legal Affairs) President\u2019s Secretariat, Justice Sayed Zahid Hussain, and senior advisors of Wafaqi Mohtasib.
\nFederal Ombudsman, Syed Tahir Shahbaz, briefed the President about the achievements of his organization during his tenure. He apprised the meeting that Wafaqi Mohtasib had witnessed a considerable increase in the number of complaints due to its role in provision of justice and a public awareness campaign through media and awareness seminars.
\nHe informed that Wafaqi Mohtasib had received 133,251 complaints during 2020 as compared to 73,059 during 2019, which is 82 per cent higher than the last year.
\nHe highlighted that the implementation rate of Federal Ombudsman\u2019s decisions was 99.6% during the year 2020. Regarding the disposal of complaints, the Mohtasib apprised that his organization had disposed of 130,112 complaints during 2020 as against 74,892 in 2019, which is an increase of 74% as compared to last year.
\nIn order to help address the complaints belonging to remote areas, he informed that new regional offices had been established at Abbottabad and Kharan to provide free of cost justice to the people. He further stated that the number of online complaints had increased by 7 times and reached 77,930 in the year 2020 from 11,289 in the year 2019.
\nHe informed that regional offices at Quetta and Bahawalpur had registered 643.1% and 302.9% increase in receipt of complaints during 2020 as compared to the year 2019.
\nAddressing the meeting, the President emphasized the need for further enhancing the outreach of Wafaqi Mohtasib to remote areas of the country to provide speedy and free of cost justice to the aggrieved persons, at their doorsteps, against administrative injustices.
\nHe underlined the need to use the Alternative Dispute Resolution system for the provision of speedy, less expensive and hassle-free justice to the people which can boost the confidence and trust of people upon the judicial system.
\nHe advised the Wafaqi Mohtasib to create awareness among the people about the role of the institution in dispensing speedy and free of cost administrative justice.
\nThe President underscored the need to digitally integrate the Wafaqi Mohtasib Secretariat with the President\u2019s Secretariat which would greatly help in the quick disposal of representations and public\u2019s complaints as well as saving time and public money.
\nThe President appreciated the performance and contributions of the Ombudsman in redressing record number of complaints and dispensing justice to the aggrieved persons against administrative injustices.<\/p>\n","protected":false},"excerpt":{"rendered":"
President Dr Arif Alvi has called for revisiting the laws governing the institution of Wafaqi Mohtasib to provide speedy and free-of-cost justice to the people against the maladministration of the government organizations. In order to help and facilitate the Overseas Pakistanis, he asked the Federal Ombudsman to create a special cell to redress the grievances […]<\/p>\n","protected":false},"author":2,"featured_media":198146,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-198128","post","type-post","status-publish","format-standard","has-post-thumbnail","category-national"],"yoast_head":"\n