Minister for Power Sardar Awais Leghari while terming performance of Customer Care Service Centres of power distribution companies (DISCOs) unsatisfactory on Monday directed to ensure follow up of all received complaints.<\/p>\n
Chairing a meeting on working of customer care service centres here, he said, \u201d every complaint received at the customer care centers across the country should be followed up with a phone call\u201d. He said that the consumers should also be informed about the steps being taken to address their complaints, said a statement issued here.
\nThe minister pointed out wrong reporting of addressal of consumer\u2019s complaints in the meeting. He also directed comprehensive analysis of all complaint received since 2018. Directives were also issued to review the time frame for redressal of grievances in consultation with all stakeholders.
\nAwais also instructed PITC to develop its customer care center on modern lines. Failure to comply with the PITC standard will be a part of the officers\u2019 ACR and such officers would not be considered for promotion, the press release further said.<\/p>\n","protected":false},"excerpt":{"rendered":"
Minister for Power Sardar Awais Leghari while terming performance of Customer Care Service Centres of power distribution companies (DISCOs) unsatisfactory on Monday directed to ensure follow up of all received complaints. Chairing a meeting on working of customer care service centres here, he said, \u201d every complaint received at the customer care centers across the […]<\/p>\n","protected":false},"author":2,"featured_media":394798,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":{"0":"post-397720","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-national"},"yoast_head":"\n