{"id":524213,"date":"2026-01-07T16:01:22","date_gmt":"2026-01-07T11:01:22","guid":{"rendered":"https:\/\/leadpakistan.com.pk\/news\/?p=524213"},"modified":"2026-01-07T16:01:22","modified_gmt":"2026-01-07T11:01:22","slug":"wasa-sets-up-centralised-complaint-cell-mobile-app-soon","status":"publish","type":"post","link":"https:\/\/leadpakistan.com.pk\/news\/wasa-sets-up-centralised-complaint-cell-mobile-app-soon\/","title":{"rendered":"WASA sets up centralised complaint cell, mobile App soon"},"content":{"rendered":"<p>A special cell, under the supervision of Managing Director WASA Ghuffran Ahmed, has been set up at the WASA Lahore Call Centre to address water supply and drainage-related issues across Punjab.<br \/>\nAccording to a WASA spokesperson, the call centre will receive public complaints from all districts of the province regarding water and sewerage services.<br \/>\nOn the special instructions of Chief Minister Punjab Maryam Nawaz Sharif, implementation has begun on establishing a uniform complaint management system across the province to ensure prompt redressal of public grievances and WASA has taken this step in compliance.<br \/>\nIn addition to the establishment of the call center, a Punjab WASA Android mobile application is also being launched to facilitate consumers. Through this mobile application, citizens will be able to register their complaints easily and efficiently.<br \/>\nThe spokesperson further stated that the 1334 helpline will be made fully operational across Punjab by January 31. Through the 1334 helpline and the Android mobile application, citizens will be able to lodge complaints related to water supply, sewerage and sanitation, missing or broken manhole covers, and billing issues under a single centralized system.<br \/>\nThe initiative aims to ensure swift resolution of public complaints and further improve the quality of service delivery. The establishment of a centralized helpline and mobile application will not only simplify the complaint registration process but will also ensure timely action on reported issues, the spokesperson added<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A special cell, under the supervision of Managing Director WASA Ghuffran Ahmed, has been set up at the WASA Lahore Call Centre to address water supply and drainage-related issues across Punjab. According to a WASA spokesperson, the call centre will receive public complaints from all districts of the province regarding water and sewerage services. On [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":524225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":{"0":"post-524213","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-national"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WASA sets up centralised complaint cell, mobile App soon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leadpakistan.com.pk\/news\/wasa-sets-up-centralised-complaint-cell-mobile-app-soon\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WASA sets up centralised complaint cell, mobile App soon\" \/>\n<meta property=\"og:description\" content=\"A special cell, under the supervision of Managing Director WASA Ghuffran Ahmed, has been set up at the WASA Lahore Call Centre to address water supply and drainage-related issues across Punjab. According to a WASA spokesperson, the call centre will receive public complaints from all districts of the province regarding water and sewerage services. 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