Federal Minister for National Health Services Syed Mustafa Kamal on Wednesday launched the Care1166 Health Complaint Management System at the Federal Directorate of Immunization (FDI), introducing a centralized digital platform to facilitate public complaints and strengthen accountability across the health sector.<\/p>\n
Under the new system, residents of Islamabad will be able to register complaints regarding the Ministry of National Health Services and its attached departments and institutions through a single helpline number, 1166, without having to visit different government offices.<\/p>\n
The portal aims to provide citizens, particularly those living in remote areas, with convenient access to relevant authorities through telephone calls, ensuring that their health-related concerns are formally registered and addressed.<\/p>\n
According to the ministry, complaints will be automatically forwarded to the concerned departments or designated officers, while their progress will be monitored from registration to resolution.<\/p>\n
A central dashboard has been established to maintain a record of every complaint, its assignment to the responsible officer and the action taken for its resolution.<\/p>\n
The health minister will also be able to review complaints and their progress through the dashboard from his office, enabling direct oversight of the performance of relevant departments.<\/p>\n
The system is designed not only to facilitate the registration of public complaints but also to ensure follow-up and track the practical steps taken by authorities to resolve them.<\/p>\n
The centralized platform will also help identify health-related issues and disease trends in different areas through analysis of complaints received from citizens.<\/p>\n
Initially, the system will facilitate complaints regarding government hospitals and dispensaries in Islamabad, with designated officers assigned at respective hospitals to ensure timely redressal.<\/p>\n
The platform will maintain a centralized and traceable record of hospital-related complaints, enabling the Ministry of Health to directly monitor public grievances and service delivery across government healthcare facilities.<\/p>\n
The ministry said the initiative would particularly help women, low-income families and marginalized communities by providing them with an accessible channel to bring their concerns directly to government authorities.<\/p>\n
The system is expected to improve transparency, strengthen institutional accountability and provide a clearer picture of public health service delivery through systematic monitoring of complaints and their resolution.<\/p>\n","protected":false},"excerpt":{"rendered":"
Federal Minister for National Health Services Syed Mustafa Kamal on Wednesday launched the Care1166 Health Complaint Management System at the Federal Directorate of Immunization (FDI), introducing a centralized digital platform to facilitate public complaints and strengthen accountability across the health sector. Under the new system, residents of Islamabad will be able to register complaints regarding […]<\/p>\n","protected":false},"author":2,"featured_media":575919,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-575914","post","type-post","status-publish","format-standard","has-post-thumbnail","category-national"],"yoast_head":"\n