Consumers are requested to attend the robotic call from 118 for verification of complaint rectification: Chief Executive IESCO Engineer Ch.Khalid Mahmood
Islamabad
By following the Government of Pakistan vision to provide maximum ease to electricity consumers regarding quick registration and rectification of their complaints, the advanced 118 help line service was launched by the Federal Minister Of Energy Power Division Sardar Awais Ahmed Khan Lagahri.
On help line service 118 consumer can register their any electricity related complaint without any problem and delay.
After rectification of the registered complaint the relevant office uploads the status on the portal and to verify either the complaint addressed or pending system generated robotic call by 118 is made to the concerned consumer.
IESCO management requests its esteemed consumers to attend this automated robotic call and provide accurate information regarding the status of their complaint.
If the consumer confirms that the complaint has been resolved, the system will close the case accordingly. However, if the complaint remains unresolved for any reason, it will be referred again to the relevant authorities for further action.
Consumers are also requested not to register the same complaint repeatedly on the 118 helpline.
Instead, they should provide correct feedback when they receive the robotic call so that their issue can be resolved promptly and efficiently.
