PESHAWAR
Federal Ombudsman (Wafaqi Mohtasib), Ejaz Ahmed Qureshi on Monday said that 1,10,397 complaints have been registered last year out of which decisions on 106,794 complaints were delivered within a time-frame of 60 days.
“You will be pleased to know that Wafaqi Mohtasib had received 1,10,397 complaints in 2021 and delivered judgments on 106,794 complaints within a time frame of 60 days. Out of the registered complaints, 42,240 complaints were received online, which shows keen interest of complainants in the use of modern technology,” he said in a statement here on the occasion of completion of 39 years of the Wafaqi Mohtasib here.
He said Wafaqi Mohtasib was established on 24th January 1983 through a President’s Order and today, it has successfully completed 39 years since its establishment. During this period, he said this institution was led by renowned and distinguished personalities.
“I am thankful to Allah Almighty for giving me an opportunity to serve my country and people as Wafaqi Mohtasib. This is the only official institution, which provides speedy and free relief to people, who have complaints against Government’s departments.”
He said, “the doors of Wafaqi Mohtasib are open for people round the clock for speedy resolution of their complaints and grievances. I have directed my officers to ensure merit, transparency and timely disposal of the office work.”
“On the occasion of Establishment Day of the Wafaqi Mohtasib, I consider it necessary to acknowledge and pay tributes to my predecessors for their valuable services, dedication and hard work, which made it a highly respectable institution.”
He said they provided relief to people at large-scale against mismanagement of the official departments and prepare study reports for bringing improvement in the system of organizations and departments, which immensely helped in reformation of jails, provision of facilities to prisoners particularly juvenile, women and resolution of grievances of the pensioners and overseas Pakistanis.
Ejaz Qureshi said the others important measures taken by the Wafaqi Mohtasib include providing relief to a large number of complainants against Electricity, Gas, NADRA and State Life Insurance, solid efforts for prevention of cyber crimes against children and establishment of 15 regional offices in the remote, undeveloped and far flung areas of the country.
“I always consider Wafaqi Mohtasib as a court for poor where every citizen of Pakistan can register complaints on plain paper or online for speedy and free justice.”
Federal Ombudsman said an ‘Outreach Complaint Resolution (OCR)’ program was underway through which our investigation officers personally visit tehsils and districts headquarters to hear people’s complaints and provide relief to them on the spot.
He said solid efforts were underway to expand this vital program to far flung and remote areas of Pakistan. Moreover, awareness campaigns about Wafaqi Mohtasib would be further increased so that every citizen of the country can get instant relief through this national institution.
“We have a highly professional, experienced and dedicated team and with their support Installah, I will endeavour to further expand the sphere of Wafaqi Mohtasib so that people of underdeveloped and far flung areas of the country can largely benefit from this national institution. I urge all senior advisers, advisers and investigation officers to utilize all their energies and abilities for the provision of maximum relief to complainants.”
