DLP Report
PESHAWAR
The sixth District Service Delivery (DSD) Conference was held here on Thursday, where Chief Secretary Shahab Ali Shah reviewed progress on improving public services across Khyber Pakhtunkhwa and strengthening performance-based governance at the district level.
Additional chief secretaries, the senior member of the Board of Revenue, divisional commissioners, deputy commissioners, administrative secretaries and senior officials from seven key service delivery departments attended the conference, reflecting the provincial government’s continued focus on improving efficiency, accountability and citizen-centric governance at the grassroots level.
During the meeting, the chief secretary conducted a comprehensive performance review against targets assigned to districts aimed at enhancing the quality and accessibility of essential public services.
Officials of the Performance Management and Reforms Unit (PMRU) gave a detailed briefing on progress made since the launch of the District Service Delivery initiative.
According to the briefing, measurable improvements have been recorded in several service delivery indicators since the first DSD Conference, suggesting that the performance monitoring framework is beginning to produce tangible results.
However, the meeting was informed that while several districts showed significant progress and high compliance with service benchmarks, some districts were still facing challenges in meeting the desired targets.
Among them, Battagram District was identified as lagging behind on certain service delivery indicators. Taking notice of the situation, the chief secretary directed that a comprehensive diagnostic study and gap analysis be conducted to identify administrative, operational and capacity-related bottlenecks affecting service delivery in the district.
The findings and recommendations will be presented at the next DSD Conference for corrective action.
Addressing participants at the conclusion of the meeting, Mr Shah appreciated the efforts of district administrations and departmental teams, acknowledging their commitment to improving governance standards and public service outcomes during the first phase of the DSD initiative.
He said consistent improvements in service delivery not only enhanced public welfare but also strengthened institutional performance and professional development within the civil service.
The chief secretary also directed deputy commissioners to establish dedicated “nerve centres” in their respective districts to ensure real-time monitoring of service delivery indicators.
These centres will function as integrated command hubs for performance management, data-driven decision-making and complaint redressal mechanisms.
Mr Shah further informed participants that the Provincial Nerve Centre in Peshawar was nearing completion and would soon be inaugurated. Once operational, the facility will be digitally linked with district-level nerve centres to establish a province-wide service monitoring network, enabling the government to track performance indicators and respond promptly to public service issues.
