ISLAMABAD : Pakistan Telecommunication Authority (PTA) has carried out an independent Quality of Service (QoS) Survey in 14 cities of Punjab, Khyber Pakhtunkhwa, and Balochistan in order to measure the performance and quality of Cellular Mobile Operators’ (CMOs) services being provided to their customers. During the survey, KPIs enlisted in the Next Generation Mobile Service (NGMS) license and Cellular Mobile Network Quality of Service (QoS) Regulations 2021, were checked using state-of-the-art automated QoS monitoring and benchmarking tool, said a news release. The checked KPIs pertained to voice, network coverage, SMS and mobile broadband, and data services. The Drive test teams selected survey routes in such a manner to cover main roads, service roads, and the majority of sectors and colonies in the surveyed areas. Based upon the compliance level of each KPI against the threshold defined in the respective licenses and QoS Regulations, CMOs have been ranked between first to fourth position in Mobile Network Coverage and Voice Services as per compliance level in surveyed cities. Similarly, in the mobile broadband speed segment, the ranking has been done with respect to the highest data download and upload speed, network latency, and webpage loading time. Staff Reporter
