Peshawar
The Military Lands and Cantonments (ML&C) Department is an executive department of the Ministry of Defense with a mission to ensure pro-people, efficient local governance in cantonments and effective defence land management.
By ensuring provision of municipal services at grass root level, the department has always proved that action speaks louder than words. Across Pakistan, there are 12 Military Estates (ME) Circles and 44 Cantonments spread across 306,341 acres of land.
As per the census of 2017, approximately 4.7 million people reside in the cantonments. For better administration, these cantonments and ME circles have been grouped into six regions – Karachi, Lahore, Multan, Peshawar, Rawalpindi and Quetta – with a national level headquarter based in Rawalpindi.
The use of modern technologies and digital transformation all around the globe is increasing the efficiency and efficacy of services. ML&C department has also embarked upon efficient e-governance tools for its two broader functions, i.e. defence land management and provision of local governance services.
Adoption of business intelligence solutions for enterprise resource planning ensures effective management, procedural transparency and public awareness.
ML&C Department established a data centre and an in-house IT setup to develop solutions which can cater the peculiar requirements of the cantonments. As of now various integrated IT solutions have been developed and successfully implemented in all offices of ML&C Department.
State of the art one window facilitation centres with the name of CBCARE (Cantonment Board Citizen Assistance and Rapid Execution) have been established in all Cantonment Boards, through which cantonment residents can avail any service being provided by the Cantonment Boards.
Furthermore, a mobile app with the name of CBCARE is also available on Play Store (Android) and App Store (Apple) for the public which can be used by the cantonment residents to register any complaint or view status of their applications or complaints.
Specific timelines, as per the nature of requests, have been defined to ensure timely disposal and monitoring escalation of the outstanding / pending requests. Some of the requests include birth certificates, death certificates, marriage/divorce certificates, mutation of property, tax
