President Dr. Arif Alvi has urged the Federal Ombudsman to increase outreach of his office to far-flung areas of the country and utilize the latest IT tools for the quick redressal of people’s complaints.
He was talking to Federal Ombudsman Ejaz Ahmed Qureshi, who called on him and presented the Annual Report-2021 of the organization in Islamabad on Tuesday.
The President asked the Ombudsman to provide speedy justice to the complainants against the high-handedness of utility companies as most of the complaints were related to excessive billing by DISCOs and gas companies.
The Federal Ombudsman briefed the President about the performance and achievements of the institution during the year 2021.
It was highlighted that last year, the Mohtasib received 110,398 complaints out of which 106,732 were resolved whereas 92.7 percent of findings of the WM were implemented during 2021.
