Unauthorized Charges and Deductions
ISLAMABAD: The Pakistan Telecommunication Authority (PTA) issued a warning to telecom operators regarding unauthorized deductions and extra charges imposed on mobile subscribers. The PTA emphasized that changes in mobile tariffs require prior approval. Value-added services must be provided with explicit subscriber consent, and service quality cannot be compromised. Operators have been instructed to adopt transparent charging systems. Violations will lead to strict action. PTA also stressed improvements in mobile services via spectrum and network investments. Consumers can report complaints via the PTA helpline. Online
