Taking cognizance of the large number of persistent complaints against the Capital Development Authority(CDA), Wafaqi Mohtasib Mr. Ejaz Ahmad Qureshi constituted an inspection team comprising Senior Advisor Ahmad Farooq , Deputy Advisor Pervez Haleem and Senior Investigation Officer Mr Adnan Ahmad to visit the Central Directorate of CDA to ascertain the status of its service delivery arrangements and to suggest remedial measures .The complaints were mostly about the traffic mess caused by the expansion work being carried out by CDA on the Park Road and Islamabad Expressway , depleted condition of roads and streets , defective sewerage system , delayed payments to contractors , substandard construction of infrastructure , and delay in payment of pension and retirement benefits to its workers.
The Inspection Team met with the Chairman CDA Capt (Rtd) Anwar Ul Haq and other executives of the civic body to get the first hand knowledge about these complaints and discussed with them various measures for timely resolution of the public complaints. The team went around different sections of the CDA Directorate including One Window Facilitation Desk and interacted with the residents who had come there to get redressal of their complaints.
The team observed that public at large was facing problems due to inordinate delay in completion of the construction work. The team advised CDA authorities to come up with the time frame for the completion of its ongoing projects. The Team also advised the concerned authorities to complete the process for issuing completion and transfer letters within 45 days and objection, if any, must be raised and settled within 30days. The Team directed the CDA Administration not to depute an officer below the rank of BS-19 to represent CDA in the investigation process of the Wafaqi Mohtasib.
Earlier the CDA Member (IT) briefed the Inspection Team about the CDA Management Information System (MIS) which was fully functional and was providing
on- line services to the customers. All matters pertaining to sale and purchase of CDA Land has been digitalised and same is being carried in attached departments of CDA as well. The team was informed that auto parking facility is being introduced in the limits of CDA to resolve the chronic issue of parking and 160 electric buses are also being included in the fleet of Metro Buses to facilitate commuters.
The Inspection Team was also appraised by the CDA Administration on the status of short and long term recommendations for institutional reforms which were made in its previous visit .The Team Members lauded the services of the CDA being extended to customers through One Window Facilitation Desk. The Team will submit its report to Wafaqi Mohtasib within seven days.
Abdul Majeed Niazi, Director General (Media) WMS (0300-8154232)
1st November 2023
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