Rise in extreme heat
Operations teams are actively working to ensure uninterrupted power supply and timely resolution of complaints: CEO iesco
Our correspondent
Islamabad
Chief Executive Officer of Islamabad Electric Supply Company (IESCO), Muhammad Naeem Jan said that like the rest of the Pakistan, IESCO region is also currently facing an intense heat wave and high humidity. As electricity consumption increases, the load on the power distribution system has also surged.
This has led to a gradual rise in faults and tripping on 11kV feeders, along with increase in customer complaints related to individual connections and transformers. To ensure prompt resolution of these electricity-related complaints, IESCO's Operations, GSO, and Construction teams are fully mobilized. IESCO Chief praised the line staff said that we salute our field teams who are performing their duties with dedication even in scorching heat. Our line staff is undoubtedly our most valuable asset.
He also issued a stern directive to all SDOs to maintain strict monitoring of their complaint offices. He emphasized that 100% of customer calls to complaint centers must be attended to and followed through to resolution.
Customers facing electricity-related issues are encouraged to register their complaints through their respective complaint office numbers, IESCO Helpline 118, or CCMC numbers 051-9252933-34.
